Welcome to our FAQ section! We’ve gathered the most common questions about our leather goods and services. If you don’t find the answer you need, please feel free to reach out!
About The Leather Gui
Q: Where is The Leather Gui located?
A: We are an online-based company specializing in handcrafted leather goods, serving customers worldwide through our website at https://theleathergui.com.
Q: What does The Leather Gui specialize in?
A: We specialize in premium leather belts and accessories, handcrafted using 100% full-grain leather and nickel-free hardware.
Q: What are your customer service hours?
A: Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CST. You can email us anytime at support@theleathergui.com.
Our Products & Materials
Q: What type of leather do you use?
A: We use 100% full-grain leather with no fillers, no bonding, and no cardboard – just solid, high-quality leather.
Q: Are your buckles really nickel-free?
A: Yes! Our buckles are certified nickel-free, made from zinc and copper, and stitched on (not snapped) for complete hypoallergenic safety.
Q: Do you offer different sizes?
A: Yes, we offer inclusive sizing with Big & Tall sizes available for most of our products.
Ordering & Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by location.
Q: What currency do you accept?
A: All prices are in US Dollars (USD) and all transactions are processed in USD.
Q: How long does shipping take?
A: Standard international shipping takes 10-20 business days. Express options are available at checkout for faster delivery.
Q: Can I track my order?
A: Yes, once your order ships, you’ll receive a confirmation email with tracking information.
Returns & Support
Q: What is your return policy?
A: Due to the handcrafted nature of our products, we accept returns only for defective or damaged items within 14 days of delivery.
Q: What if my item arrives damaged?
A: Contact us immediately at support@theleathergui.com with your order number and photos of the damage. We’ll help resolve the issue promptly.
Q: Do you offer warranties on your products?
A: Yes, our products are built to last and come with warranties against manufacturing defects.
Contact Information
If you still need assistance, please reach out!
Email: support@theleathergui.com
Website: https://theleathergui.com